Shipping policy

Last updated: September 13, 2026

Thank you for shopping with [Indus Mart ]. We aim to process and deliver your order as quickly and safely as possible.

1. Shipping Locations

We currently ship orders within Pakistan.

Shipping availability may vary depending on the customer's location and courier service coverage.

2. Processing Time

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

3–5 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Cost

Free Standard Shipping is available on eligible orders within Pakistan.

The applicable shipping cost, if any, will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

When tracking information is available, we may provide your tracking number through the email, phone number, WhatsApp, or other contact information provided when placing your order.

Please allow some time for tracking information to become active after your order has been shipped.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional shipping charges may apply for re-delivery.

7. Delayed or Lost Orders

While we work with our delivery partners to ensure timely delivery, delays can sometimes occur.

If your order is significantly delayed or appears to be lost, please contact us so we can assist you in contacting the courier and resolving the issue.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number along with clear photos or videos of the damaged package and product.

We will review the issue and determine the appropriate solution.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: [Indus Mart]
Email: [sayyambaloch987@gmail.com]
WhatsApp: [0302-0102867]