Refund policy

Last updated: September 13, 2026

Thank you for shopping with us. We want you to have a positive experience with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging, where applicable.
• You must provide your order number and proof of purchase.
• The item must not be damaged due to misuse, improper handling, or normal wear and tear.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please send us:

• Your order number
• Photos or a video showing the issue
• Photos of the product and packaging, if applicable

After reviewing your request, we may offer a replacement, exchange, or refund depending on the situation.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

• Used or opened products where hygiene or safety is affected
• Personalized or customized products
• Products damaged by the customer
• Items missing their original packaging or accessories
• Sale or clearance items, unless they arrive damaged or defective

4. Return Shipping

If the return is due to receiving a wrong, damaged, or defective product, we will cover the reasonable return shipping cost.

If you simply change your mind or order the wrong product/size, the return shipping cost may be the customer's responsibility.

5. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved, the refund will be processed using the applicable payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

6. Exchanges

If you need to exchange an eligible item, contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

7. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow our return procedure.

8. How to Request a Return

To request a return, please contact us with:

Order Number: [Your Order Number]
Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]

Please include a brief explanation of the reason for your return and any required photos/videos.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: [ysayambaloch987@gmail.com]
WhatsApp: [0302-0102867]
Store: [Indus Mart]

We reserve the right to refuse returns that do not meet the conditions described in this policy